# Contact Ticket Africa - Customer Support & Organizer Partnerships

> **Contact Page**: [https://www.ticketafrica.shop/contact](https://www.ticketafrica.shop/contact)  
> **Headquarters**: 97 Henry Street, Bloemfontein Central, Free State, 9301, South Africa  
> **Operating Hours**: Monday – Friday: 08:00 – 18:00 SAST | 24/7 Digital Ticket Support

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## 1. Contact Channels

### Customer Support & Ticket Inquiries:
- **Email**: [support@ticketafrica.shop](mailto:support@ticketafrica.shop)
- **Telephone / WhatsApp**: [+27 (0) 67 738 1113](tel:+27677381113)
- **Typical Response Time**: Under 15 minutes during business hours.

### Organizer Onboarding & Enterprise Sales:
- **Email**: [organiser@ali.ticketafrica.shop](mailto:organiser@ali.ticketafrica.shop)
- **Partnerships**: [partners@ticketafrica.shop](mailto:partners@ticketafrica.shop)

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## 2. Physical Headquarters & Geo Location

- **Address**: 97 Henry Street, Bloemfontein Central, Free State, 9301, South Africa
- **Geo Coordinates**: Latitude: `-29.1177`, Longitude: `26.2249`
- **Region**: Free State (ZA-FS), South Africa

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## 3. Support Topics Covered

1. **Ticket Purchase Assistance**: Payment queries, receipt verification, and duplicate email ticket delivery.
2. **Event Creation & Configuration**: Setting up custom ticket tiers, cooler box passes, and banking payout details.
3. **Mobile Gate Scanner App**: Configuring scanner credentials and adding volunteer or security staff accounts.
4. **Promotional Packages**: Booking homepage Hero Banners and Featured Section placements.
5. **Refunds & Disputes**: Event cancellation policies, organizer communication, and refund processing.