# Privacy Policy - Ticket Africa

> **Privacy Policy URL**: [https://www.ticketafrica.shop/privacy-policy](https://www.ticketafrica.shop/privacy-policy)  
> **Compliance**: Protection of Personal Information Act (POPIA - South Africa), General Data Protection Regulation (GDPR principles), and African Data Protection Frameworks  
> **Contact**: privacy@ticketafrica.shop

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## 1. Information We Collect

Ticket Africa collects the minimum personal information required to facilitate event ticketing, customer support, and gate scanning:
1. **Attendee Data**: Name, email address, telephone number, and payment confirmation details.
2. **Organizer Data**: Legal name, company/trading name, identity number or business registration, bank account details for Paystack payouts, and contact information.
3. **Usage & Device Data**: IP address, browser type, device information, and interaction logs.
4. **Payment Security**: Ticket Africa **never** stores full credit card numbers or CVV codes. All card processing is handled securely by Paystack (PCI-DSS Level 1 compliant).

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## 2. How We Use Your Information

- Delivering digital QR code tickets via email.
- Facilitating organizer payouts via secure bank transfer.
- Enabling gate staff to verify attendee names upon scanning.
- Communicating critical event updates (e.g. venue changes or postponements).
- Platform security, fraud detection, and bot mitigation.

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## 3. Data Sharing & Third Parties

We do not sell personal data. We share data only with:
- **Event Organizers**: For attendee verification and gate safety for the specific event you booked.
- **Payment Providers**: Paystack for processing debit/credit card and mobile money transactions.
- **Transactional Email Services**: For sending immediate ticket confirmation emails with QR attachments.
- **Law Enforcement**: Only when compelled by subpoena, court order, or South African law.

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## 4. Your Rights Under POPIA & GDPR

You have the right to request access to your personal data, request correction of inaccurate records, or request deletion of your account and personal data (subject to legal financial retention requirements). For privacy inquiries, email `privacy@ticketafrica.shop`.