# Refund & Cancellation Policy - Ticket Africa

> **Refund Policy URL**: [https://www.ticketafrica.shop/refund-policy](https://www.ticketafrica.shop/refund-policy)  
> **Contact**: support@ticketafrica.shop

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## 1. Cancelled or Postponed Events

- **Cancelled Events**: If an event is permanently cancelled by the organizer, ticket holders are entitled to a refund of the face value of their tickets. Ticket Africa coordinates with the event organizer to disburse refunds via the original payment method.
- **Postponed or Rescheduled Events**: If an event is rescheduled to a new date or venue, your tickets remain valid for the new date. If you cannot attend the rescheduled date, refund eligibility is determined in accordance with the organizer's event policy.

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## 2. Attendee-Requested Refunds

- Event organizers retain discretion regarding change-of-mind refunds.
- Attendees should check the specific event description prior to purchasing tickets.
- If an organizer approves an attendee refund request, processing is completed back to the original bank card or account within 5 to 10 business days.

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## 3. Platform Service Fees

- The 2.6% + R4 platform service fee covers banking merchant interchange fees and secure payment encryption. In the event of discretionary change-of-mind refunds, non-recoverable third-party banking transaction fees may be non-refundable.

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## 4. Submitting a Refund Request

To submit a refund request:
1. Email `support@ticketafrica.shop` with your Ticket Reference ID and Order Confirmation.
2. State the reason for your refund request.
3. Our support team will review your request with the event organizer within 48 business hours.