# Terms of Service - Ticket Africa > **Terms of Service URL**: [https://www.ticketafrica.shop/terms-of-service](https://www.ticketafrica.shop/terms-of-service) > **Anti-Scalping Policy**: [https://www.ticketafrica.shop/terms-of-service#anti-scalping](https://www.ticketafrica.shop/terms-of-service#anti-scalping) > **Last Updated**: 2026 > **Governing Jurisdiction**: Republic of South Africa --- ## 1. Agreement to Terms By creating an account, publishing an event, purchasing email credits, or buying tickets on Ticket Africa (accessible via https://www.ticketafrica.shop), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not access or use the platform. --- ## 2. Platform Role & Responsibilities Ticket Africa provides event ticketing infrastructure, cryptographic QR code generation, payment facilitation via Paystack, gate scanning software, and promotional marketing tools (including email marketing credits and homepage display placements). - **Event Contracts**: The legal contract for event attendance is formed directly between the event organizer and the ticket purchaser. - **Organizer Independence**: Organizers are solely responsible for event production, artist performances, venue security, and adherence to municipal bylaws. --- ## 3. Organizer Fees & Payout Terms - **0% Organizer Commission**: Organizers do not pay a platform commission on ticket face values (100% revenue retained). - **Customer Service Fee**: A platform service fee of **2.6% + R4** per ticket is added at checkout and paid by the ticket buyer, unless the organizer specifically chooses to absorb the fee. - **10-Hour Payout Window**: Payouts for cleared ticket sales are deployed to organizers 10 hours after transaction settlement, providing essential working capital prior to the event date. - **Fraud Prevention**: Ticket Africa reserves the right to hold payouts if unusual chargeback activity, event cancellation reports, or fraudulent card transactions are detected. --- ## 4. Promotion & Email Marketing Credits Terms - **Display Promotions**: Hero Banner and Featured Section placements are activated immediately upon Paystack payment verification and run for the selected duration. - **Email Marketing Credits**: Top-up credits for attendee email campaigns are sold as one-time bundles (from 500 credits to 50,000 credits). - **No Expiration**: Email marketing credits do not expire and may be used across any event hosted by the organizer. - **Spam & Anti-Abuse**: Email marketing must only be used to contact legitimate event attendees with event-related announcements, updates, or promotions. Unsolicited spamming or transmitting deceptive content is strictly prohibited and results in immediate credit revocation. --- ## 5. Ticket Purchaser Terms & Anti-Scalping Policy Ticket Africa is dedicated to ensuring fair, direct, and equitable access to event tickets for genuine fans and attendees. To protect consumers and artists from ticket scalpers, predatory markups, bulk hoarding, and automated bot networks, all ticket purchases are subject to the following rules: ### 5.1 Fair-Access Ticket Purchase Limits - **Standard Order Limit**: Unless configured otherwise by the event organizer, customers may purchase up to a maximum of **6 tickets** of any single ticket type per order/cart. - **Repeat Purchase Cap**: A single customer (identified by account, email address, phone number, and payment details) may place a maximum of **2 separate completed orders** for that ticket type, establishing a default maximum pool of **12 tickets** per customer. - **Organizer Discretion & Bulk Mode**: Event organizers retain full discretion to adjust purchase limits up or down for their specific events, or enable unlimited/bulk purchasing modes (up to 500 tickets) for corporate and group bookings. ### 5.2 Anti-Scalping, Bots & Scraping Prohibitions Users of the Ticket Africa platform strictly agree NOT to: - **Automated Tools & Scraping**: Use automated bots, scrapers, web spiders, rapid-checkout scripts, auto-fill extensions, or simulated browser software to reserve, hold, or purchase tickets. - **Identity & Limit Evasion**: Evade ticket purchase caps through the creation of multiple accounts, rotating disposable email addresses, using fictitious names or phone numbers, or coordinating multi-party purchasing rings. - **Unauthorized Commercial Resale**: Resell or offer tickets for resale on secondary marketplaces, classifieds, or street channels at prices exceeding face value without explicit written authorization from Ticket Africa and the event organizer. ### 5.3 Anti-Fraud Monitoring & Enforcement Ticket Africa deploys automated transaction heuristics and limit verifications before and during checkout. In the event of a detected violation: - **Order Cancellation**: Any orders exceeding the designated per-customer limit or placed via automated means will be cancelled immediately without liability. - **Invalidation of Barcodes**: QR codes and barcodes associated with voided tickets will be deactivated and refused at event entry gates. - **Platform Ban**: Repeat or egregious violators may have their accounts suspended permanently and payment credentials blocklisted across our network. --- ## 6. General Purchaser Terms - Tickets are non-refundable except as provided under our [Refund Policy](https://www.ticketafrica.shop/refund-policy) or required by the South African Consumer Protection Act (CPA). - Entry to events remains subject to venue safety guidelines, age restrictions, and security inspections. --- ## 7. Limitation of Liability Ticket Africa is not liable for indirect, punitive, or consequential damages resulting from event cancellations, organizer insolvency, artist non-appearance, venue hazards, or third-party payment gateway downtime.