1. General Refund Policy

Ticket Africa aims to ensure fair and transparent refund processes. This policy outlines when and how refunds are processed.

2. Refund Conditions

Refunds are available in the following situations:

Event cancellation by organizer
Significant event changes (date, venue, etc.)
Double booking errors
Technical payment issues
Fraudulent activity

3. Refund Process

To request a refund:

Submit a refund request through your account
Provide necessary documentation
Wait for review (typically 24-48 hours)
Receive confirmation email
Refund processed to original payment method

4. Processing Timeline

Refunds are processed within:

Review Period: 24-48 hours
Processing Time: 5-10 business days
Bank Settlement: 1-5 additional business days

5. Non-Refundable Items & Multi-Currency Conversion

The following are not refundable:

Service fees
Processing fees
No-show cases
Expired tickets

Multi-Currency Transactions & Exchange Rates:

All ticket purchases are cleared in South African Rands (ZAR). If an approved refund is granted for an event listed in a non-ZAR currency, the refund is executed in the exact ZAR amount captured by Paystack at the time of initial checkout. Ticket Africa is not responsible for variations in foreign currency amounts received by the cardholder resulting from fluctuating foreign exchange rates or card-issuing bank international transaction fees.

6. Dispute Resolution

For disputed transactions:

Submit detailed complaint
Provide supporting evidence
Allow up to 15 days for investigation
Receive detailed resolution report

7. Contact Information

For refund inquiries:
Email: refunds@ticketafrica.shop
Hours: Monday-Friday, 9 AM - 5 PM CAT
Response Time: Within 24 hours